Mulberry’s seamless returns powered by Absolute Labs and ZigZag

Returns Revolution for Mulberry

At Absolute Labs, we constantly strive to push boundaries and deliver exceptional results. So, when Mulberry approached us to be part of their major returns upgrade project, we jumped at the opportunity. As a challenger consultancy, we thrive on creating innovative and cutting-edge solutions for businesses, and working with Mulberry was the perfect fit.

Our task was to develop custom APIs that would seamlessly integrate with ZigZag’s Online Return Portal, enabling Mulberry to create orders and receive return receipts effortlessly. But we didn’t just stop there – We also worked closely with Mulberry to cater to specific use cases for customised monogrammed items and bundled products, ensuring that every single return, regardless of complexity, was handled with care and attention to detail.

Our approach to this project was to challenge the status quo and think outside the box. We wanted to ensure that the system we developed fully aligned with Mulberry’s values and customer expectations. By tailoring the approach to Mulberry’s specific needs, we were able to ensure that it was a perfect fit for the brand.

With Zig Zag’s Online Returns portal in place, Mulberry customers can enjoy faster refunds, full visibility into the status of their returns, and a paperless experience that reduces environmental impact. We’re excited to see how this new system enhances customer loyalty and satisfaction, and we’re proud to have played a part in creating it.

ZigZag’s Online Return Portal is a game-changer for retailers like Mulberry, and we’re honoured to have been part of this project. We believe that this new level of convenience and transparency will set the bar high for other luxury fashion brands, and we’re excited to see the impact that it has on the wider retail industry.

Working with Mulberry and ZigZag on this project was a true testament to our ability to deliver exceptional results for our clients. We’re proud of the work we’ve done, and we’re excited to continue pushing the boundaries of what’s possible in the world of digital transformation.

As a challenger consultancy dedicated to digital transformation in luxury retail, Absolute Labs is committed to setting new standards for agility and innovation.

Get in touch with us at [email protected] to learn more about our innovative approach.