Clarks' Digital Transformation with NewStore POS & OMS
Executive Summary
Clarks, a renowned British shoe retailer, embarked on a digital transformation journey to modernise its legacy systems and enhance customer experiences. AbsoluteLabs, in partnership with NewStore, implemented a cloud-based, API-first Unified Commerce Platform. This modernisation included a microservices architecture for enhanced flexibility and scalability, empowering Clarks to deliver a seamless omnichannel retail experience.
About the Customer
Clarks is an iconic British shoe manufacturer and retailer, with a heritage spanning over two centuries. Known for their quality footwear and classic designs, Clarks operates a global network of stores and online channels.
Customer Challenge
Clarks faced the challenge of ageing technology infrastructure, with legacy systems hindering their ability to adapt to the demands of modern retail. Their outdated point-of-sale (POS) and order management systems (OMS) limited their agility and responsiveness to changing customer preferences.
Why AbsoluteLabs
- Retail and Integration Expertise: AbsoluteLabs possessed a strong track record in retail technology implementations and a deep understanding of NewStore's platform. Their proficiency in MuleSoft integration ensured a seamless connection between Clarks' new and existing systems.
- Modern Architecture Specialists: AbsoluteLabs' expertise in cloud-based microservices architectures enabled them to design a solution aligned with Clarks' vision for modernisation.
- Collaborative Approach: AbsoluteLabs worked closely with Clarks' leadership and architecture teams, fostering a collaborative environment that ensured a smooth transition.
AbsoluteLabs Solution
AbsoluteLabs, working with NewStore, designed and implemented a comprehensive solution that encompassed:
- Cloud-Based Unified Commerce Platform: Leveraging NewStore's API-first technology, a modern, scalable platform was implemented to replace Clarks' legacy POS and OMS.
- Microservices Architecture: Core retail modules (Returns/Exchange, Store Master, Cash Management, etc.) were re-architected using a microservices approach, enhancing flexibility and scalability.
- MuleSoft Integration: AbsoluteLabs implemented MuleSoft-based integrations to ensure seamless communication between NewStore and Clarks' existing systems.
- Robust Governance: AbsoluteLabs established a robust governance model to guide the project, ensuring adherence to timelines and a swift launch.
Results and Benefits
Through the implementation of NewStore's Unified Commerce Platform and AbsoluteLabs' expert integration services, Clarks achieved a remarkable digital transformation. The new system has empowered store associates with enhanced mobility and enabled them to deliver more personalised, customer-centric experiences. Clarks' infrastructure is now more agile and adaptable, positioning the brand for continued growth and innovation in the ever-evolving retail landscape.
