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Salesforce

Salesforce

Service Overview

We help businesses worldwide maximise their Salesforce investment, driving efficiency, customer engagement, and growth across sales, marketing, and service. Our deep expertise in Sales Cloud, Marketing Cloud, Service Cloud,Data Cloud, Loyality Cloud integration solutions, and domain knowledge empowers you to unlock the full potential of the Salesforce platform. We bring certified Salesforce architects, accelerators, and proven implementation methodologies to rapidly deliver value and ensure long-term success.

Challenges We Address

  • CRM Silos: Disconnected sales and marketing processes lead to missed opportunities and poor customer experiences.
  • Limited Data Visibility: Lack of integration with other systems creates blind spots for decision-making.
  • Manual Processes & Workflows: Time-consuming manual tasks within Salesforce impede productivity.
  • Complex Integrations: Connecting Salesforce to other enterprise systems can be costly and error-prone.

Our Service Delivery Methods

  • Salesforce Strategy & Roadmap: Design a Salesforce strategy aligned with your business goals, growth plans, and retail-specific needs.
  • Consulting & Implementation: We provide certified expertise to customise Salesforce, optimise processes, and drive measurable business value.
  • Sales & Marketing Automation: Optimise lead generation, conversion, and customer nurturing processes.
  • Customisation & Configuration: Tailor Salesforce instances with custom objects, workflows, and integrations.
  • Middleware & Integrations: Build robust integrations to connect Salesforce with your other critical systems.
  • Salesforce Cloud Accelerator: Leverage our accelerator for rapid implementation, core object configurations, process automation, and cross-cloud integrations.
  • Salesforce Managed Services: Our 50+ certified experts provide ongoing maintenance and support to maximise the long-term value of your Salesforce solutions.
  • Rapid Proof of Concept (POC): We collaborate with you to quickly demonstrate the potential of Salesforce solutions tailored to your needs.

Retail Specialisation

We understand the unique challenges of the retail industry and deliver solutions tailored to:

  • ERP systems (SAP, Oracle, etc.)
  • eCommerce platforms (Shopify, Magento, etc.)
  • Marketing automation tools
  • Custom and legacy applications

Expected Benefits

  • 360-Degree Customer View: Break down silos and gain actionable customer insights across sales, marketing, and service.
  • Streamlined Operations: Automate workflows, eliminate redundant tasks, and reduce errors.
  • Personalised Customer Experiences: Leverage data and automation to deliver tailored interactions across channels.
  • Accelerated Growth: Improve sales conversion, strengthen customer relationships, and drive revenue generation.
  • Accelerated Time to Value: Achieve results faster with our accelerators and average project delivery of 3-5 months.
  • Thought Leadership: Access retail-focused insights and pre-built accelerators to guide your Salesforce journey.
  • Enhanced Customer Service: Deliver exceptional customer support experiences through streamlined case management, omnichannel support, and self-service capabilities.

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Ready to unlock Growth?

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Further reading...

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Contact us today to explore how we can help.

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